What is the Visible Youth™  guarantee?

If you are not satisfied with any Visible Youth™ product, for any reason, you can return any unwanted products that are at least 50% full within 30 days of date of purchase, as stated on your invoice/receipt, and we will happily refund the purchase price (not including shipping). 

Our 30 day money-back guarantee doesn’t affect your legal right to cancel. See Terms and Conditions

How do I return an order?

Before returning a product, please contact our customer care team at [email protected] to request a return. You can use the Contact Us Form.

• It is not possible to exchange products.
• If you return a product without informing us, it may result in us being unable to process your return.
• Please mention your order number, the item you want to return and the reason.
• Please pack the item(s) securely and include the invoice or packaging slip.  If these are no longer available then please do not forget to mention your order number and name on a separate piece of paper. 
• Please note that we don’t include return labels with orders. When you contact customer care they provide you with the returns address.
• You will need to obtain a proof of postage receipt when you send your item to us.  Without proof of postage it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
• If you had received a free gift/product upon ordering during one of our promotional offers and would like to return your whole order, then you would also need to return the free gift/product back to us with the rest of your order for us to process your refund. Should you return your whole order, but keep the free gift/product, then the value price of the free gift/product will be deducted from the refund of the rest of your order.
• Refunds are processed to the card/method of payment that was used in the original order.
• We aim to refund you within 12 business days of the product being returned to us, however, these times may be impacted during high volume periods.
• Returns that exceed the 30 day guarantee period cannot be accepted.
• We do not accept returns from orders placed via a reseller.

You will appreciate that we offer our  Visible Youth™  guarantee in order that customers can try our products and return them if they are not entirely happy. This is a commitment on how confident we are with our products. If we notice an abnormal pattern of return activity or behaviour, then we may ask for further information.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our Customer Happiness team and we’ll be happy to review it with you.

Visible Youth™   maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive.  Visible Youth™  reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.

More about our return policy in Terms and Conditions